Accessibility

We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.

If you don’t have one, you can complete one of our booking forms, just download it here, and please do call, or email us if you'd like us to send you one by post.

With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents specified on the form, within seven days of your booking.

You have our assurance the information you supply is confidential and only for the purpose it’s provided. 

Booking tickets

Please get in touch with us before you buy your tickets between 10am and 4pm, Monday to Friday on +44 (0)1202 399 922 or email to inform us of any access or personal assistant requirements you may have. Our team are working remotely right now, in line with Government guidance, so your patience is appreciated at this time.  

You can also contact us through Next Generation Text Service by 18002 +44 (0)1202 399 922.

After that part’s done, and you’ve purchased your ticket through an authorised outlet - ours is Ticketmaster - just get back in touch with us to finish up your reservation.

We’ll do our best to make this as smooth a process as possible for you. 

Companion ticket

If you need a ticket for a companion or personal assistant, please just let us know when you book. We offer one companion ticket, free of charge, to provide support you need and additional assistance in the event of an emergency evacuation.

So you know, proof of eligibility will be required. 

Alternatively, if you have an Access Card please provide your full name and the card number. 

Our full Essential Companion Policy can be found here. 

Box office

Our box office counter is at an accessible height, it’s got an induction loop and you’ll find it at the side of the venue on Portland Gate.

Please bring all your booking information with you.

Head over to our Venue Info page for all travel information and accessible options for getting to us. 

Your visit

If you need assistance, let us know in advance and a member of staff can meet you at the front doors.

We’d recommend arriving about 15 minutes before doors open, just to make things easier.

Wheelchair spaces

These are available, so please do let us know when you book your tickets.

Viewing areas and platforms

We understand that you want to be with your friends, but due to space limitations, we may only able to allow you and your companion into an accessible area and cannot always guarantee seated options. 

Your visit

If you need assistance, let us know in advance and a member of staff can meet you at the front doors.

We’d recommend arriving about 15 minutes before doors open, just to make things easier.

Braille or large print material

If you need braille or large print material, please let us know in advance by contacting us on +44 (0)1202 399 922 or by email.

Guide and assistance dogs

Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay with a bowl of water.

*We recommend bringing hearing protection for your dog please. 

Auditorium

Wheelchair users will be shown into the auditorium, it’s level access straight into the venue. Any customers who need a seat in the balcony (Dress Circle), note that there's a number of steps and stairs with turns from the foyer to this upper level. Please do let us know in advance if you require assistance or alternative arrangements, and we shall do our best to help you.

Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.

Toilets 

There’s an accessible toilet controlled by a RADAR key which staff will provide access to if needed. It’s just outside the auditorium on ground level. There are more toilets available in the same area, so please speak to any member of staff for directions and assistance, especially if you’re visiting us for the first time.

Bar service

There’s a large bar in the main auditorium, unfortunately it doesn't have a lowered counter but our staff will be close by and happy to help you with any service you may need.

Cloakroom

Please let our staff know if you need assistance for our cloakroom facilities when you arrive and they can help you for both stalls and upper levels 

Medical room and emergencies 

We have a medics room in the venue (ground level), if you require any assistance or a private area at any point, please just speak to a member of the team. Any particular requirements can of course be asked, in confidence and in advance. Just get in touch.

Customers with medical requirements

Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch.

Merchandise

If there is merchandise for sale, it is usually found in the main auditorium at the back of the venue, so please ask us if you need any assistance.

Strobe lighting

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.

Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.